Question 1

Do you grow your own herbs?

Accepted Answer

We do not grow our own herbs currently, even though this is our ultimate goal. We harvest organically sourced herbs from local farms around the island and wild harvest certain native tropical plants that grow here on 'Oahu.

Question 2

Do you use organic herbs?

Accepted Answer

Yes. We have specific guidelines that we adhere to when sourcing our herbs for our products and for wild harvesting to ensure that they are the purest ingredients possible. We are not organically certified as we do not currently grow our own herbs, but we do make sure that our sourced herbs are organically grown from organically certified vendors. If we didn’t there wouldn’t be much use to making herbal medicine.

Question 3

How can I get my order delivered?

Accepted Answer

We offer delivery to the following zip codes: 96734, 96744, 96795, and 96825 for a $7 fee. Local pickup is also available during designated times. You can choose delivery, pickup, or shipping at checkout.

Question 4

Can I return my items?

Accepted Answer

All purchases are final at time of purchase. If you receive the incorrect product or receive a damaged item during shipping; please contact us and we would be more than happy to help. You can access the contact us form here. contact us

Question 5

When will I receive my package?

Accepted Answer

We normally ship orders out within 3 business days. For local Hawaii delivery 1-3 business days once shipped. For mainland orders 5 - 7 business days from shipment.  Shipment times may vary with USPS.

Question 6

How do you use my information?

Accepted Answer

Your privacy is especially important to us and we do everything we can to ensure your private information is secure. We use Wix’s SSL secure checkouts to ensure peace of mind during our ordering and checkout process.  For more information on how we use your information, please refer to our full private policy here.

Question 7

How does your subscription packages work?

Accepted Answer

Payments are automatically renewed each month on the date you subscribed. Products will be automatically delivered each month to the address on file. Through your membership you can postpone, modify, or cancel at any time with no obligations. Just login to our membership platform and adjust your subscription.

Question 8

What is your policy for canceled or rescheduled events?

Accepted Answer

If 'Ohana Green Witches cancels or reschedules an event, participants will be notified via email. Payments for canceled events will be refunded within 5-10 business days. Payments for rescheduled events can be applied to the new date or refunded within the same timeframe.

Question 9

What if I need to cancel my reservation for a workshop or event?

Accepted Answer

No cancellations or refunds on events or workshops.

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FAQ

Frequently asked questions