Frequently asked questions
What is your shipping policy?
Once your order is shipped we will send you a tracking number and email confirmation of your shipment. Your products will be shipped via USPS flat rate priority mail. Since products our shipped from Hawaii, this is the most cost effective choice and allows us to ship to PO Boxes.
Normal transit times are as follows:
Hawaii: 1-3 days
US mainland & Alaska: 2-6 days
Can I return my products?
All product sales are final at time of purchase. If your item is damaged during shipping please contact us.
What do you do with my personal information?
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
Personal information will be collected and used solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes. Examples being, shipping fulfillment, events, or workshops.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Are your products organic?
We do not have a organic certification as we do not grow our own herbs currently.
We do organically source our herbs from a variety of local farms on Oahu and mainland vendors to ensure that our herbal products have the freshiest and purest ingredients available.